• BibTex

    author = {Aaronson, Amy and Carroll, John},
    title = {Intelligent help in a one-shot dialog: a protocol study},
    booktitle = {Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface},
    series = {GI + CHI 1987},
    year = {1987},
    issn = {0713-5425},
    isbn = {0-89791-213-6},
    location = {Toronto, Ontario, Canada},
    pages = {163--168},
    numpages = {6},
    doi = {10.1145/29933.275624},
    acmdoi = {10.1145/29933.275624},
    publisher = {Association for Computing Machinery},
    address = {New York, NY, USA},


A database of 150 interactions conducted via electronic mail was analyzed. The database had been constructed as an on-line tool for users and advisors, but the interactions can also be regarded as modelling intelligent help dialog in which posing a query and providing a response are each accomplished in “one-shot”. The types of questions users ask and the advisory strategies employed for imcomplete queries without follow-up questioning are described. The goal is to understand this new on-line tool for advising and its implications as a model of one-shot intelligent help dialogs.