BibTex
@inproceedings{Geist:1987:10.1145/29933.275638,
author = {Geist, Robert and Allen, Robert and Nowaczyk, Ronald},
title = {Towards a model of user perception of computer systems response time},
booktitle = {Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface},
series = {GI + CHI 1987},
year = {1987},
issn = {0713-5425},
isbn = {0-89791-213-6},
location = {Toronto, Ontario, Canada},
pages = {249--253},
numpages = {5},
doi = {10.1145/29933.275638},
acmdoi = {10.1145/29933.275638},
publisher = {Association for Computing Machinery},
address = {New York, NY, USA},
}
Abstract
The foundational structure of a new model of user perception of computer system response time is proposed. It is suggested that the development of such a model is now of central importance to the computer system configuration design effort. The new model is seen to explain the success of an earlier measure, designed for the non-interactive environment, in predicting user estimates of response time for interactive systems. The results of new empirical studies, designed to delineate specific components of the model, are also discussed.