Proceedings: GI + CHI 1987

Towards a model of user perception of computer systems response time

Robert Geist, Robert Allen, Ronald Nowaczyk

Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface: Toronto, Ontario, Canada, 5 - 9 April 1987, 249-253

DOI 10.1145/29933.275638

  • BibTex

    @inproceedings{Geist:1987:10.1145/29933.275638,
    author = {Geist, Robert and Allen, Robert and Nowaczyk, Ronald},
    title = {Towards a model of user perception of computer systems response time},
    booktitle = {Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface},
    series = {GI + CHI 1987},
    year = {1987},
    issn = {0713-5425},
    isbn = {0-89791-213-6},
    location = {Toronto, Ontario, Canada},
    pages = {249--253},
    numpages = {5},
    doi = {10.1145/29933.275638},
    acmdoi = {10.1145/29933.275638},
    publisher = {Association for Computing Machinery},
    address = {New York, NY, USA},
    }

Abstract

The foundational structure of a new model of user perception of computer system response time is proposed. It is suggested that the development of such a model is now of central importance to the computer system configuration design effort. The new model is seen to explain the success of an earlier measure, designed for the non-interactive environment, in predicting user estimates of response time for interactive systems. The results of new empirical studies, designed to delineate specific components of the model, are also discussed.