Proceedings: GI + CHI 1987

Evolution of an organizational interface: the new business department at a large insurance firm

Andrew Clement, C. Gotlieb

Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface: Toronto, Ontario, Canada, 5 - 9 April 1987, 315-322

DOI 10.1145/29933.275650

  • BibTex

    @inproceedings{Clement:1987:10.1145/29933.275650,
    author = {Clement, Andrew and Gotlieb, C.},
    title = {Evolution of an organizational interface: the new business department at a large insurance firm},
    booktitle = {Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface},
    series = {GI + CHI 1987},
    year = {1987},
    issn = {0713-5425},
    isbn = {0-89791-213-6},
    location = {Toronto, Ontario, Canada},
    pages = {315--322},
    numpages = {8},
    doi = {10.1145/29933.275650},
    acmdoi = {10.1145/29933.275650},
    publisher = {Association for Computing Machinery},
    address = {New York, NY, USA},
    }

Abstract

This paper describes how the work organization and computer system of the New Business Department at a large life insurance firm have interacted and evolved over time. The dynamics of interaction are explained largely in terms of the economic incentive to reduce the length of transaction processing chains and the more political goal of extending managerial control. It is argued that examining the interaction of organizations and computer systems Can contribute to a better theoretical understanding of the development of large computer systems and offer guidance to designers of user-computer interfaces. A graphical technique for depicting organizational interfaces is presented.